Refund Policy

Thank you for shopping with VillageSpicesBD.

We are committed to providing high-quality spices and food products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund

You may request a refund if:

• You receive the wrong product.
• The product is damaged during delivery.
• The product is expired upon delivery.
• The product package is broken or tampered with before use.
• Your order cannot be delivered due to our fault.

Refund requests must be submitted within 48 hours of receiving the order.

2. Non-Refundable Items

Due to the nature of food products, refunds are not available if:

• The product has been opened or used.
• The product was damaged after delivery.
• The customer ordered the wrong item.
• The customer provided an incorrect delivery address.
• The request is made after the refund request period.

3. Refund Process

To request a refund, please contact our customer support with:

• Order Number
• Your Name
• Mobile Number
• Clear photos of the product and packaging
• A brief description of the issue

Our team will review your request within 2–5 business days.

4. Refund Method

If your refund is approved, the amount will be refunded through the original payment method or via mobile banking/bank transfer, depending on the payment method used.

Refund processing may take 5–10 business days after approval.

5. Replacement Option

Where applicable, VillageSpicesBD may offer a replacement product instead of a refund if the item is defective, damaged, or incorrect.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. However, if the order qualifies under this Refund Policy, you may request a refund or replacement after delivery.

7. Shipping Charges

Shipping charges are generally non-refundable unless the refund is due to an error on the part of VillageSpicesBD, such as sending the wrong or damaged product.